Shipping Policy

Thank you for shopping with us. We are committed to processing and delivering your order as quickly and efficiently as possible.

Order Processing

• Orders are processed within 1–3 business days after payment has been received.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or holiday seasons, processing times may be longer.

Shipping

We ship Australia-wide using reputable courier and postal services.

Shipping costs are calculated at checkout based on the delivery address and the size and weight of your order.

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Delivery Timeframes

Estimated delivery times after dispatch are:

• Metro areas: 2–7 business days
• Regional areas: 3–10 business days
• Remote areas: 5–14 business days

These are estimated delivery times only and may vary due to factors outside our control, including courier delays, weather events, or peak shipping periods.

Delivery Issues

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information provided by the customer.

If your parcel is returned to us due to an incorrect address or failure to collect the parcel, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your order is lost or arrives damaged, please contact us as soon as possible with your order number and any relevant photographs (if applicable). We will work with the shipping carrier to investigate the issue and provide an appropriate resolution.

International Shipping

We currently do not offer international shipping. We only ship to addresses within Australia.

Contact Us

If you have any questions about shipping or your order, please contact our customer support team. We are happy to assist you.